Vehicle Recall IndexVIN decoding & NHTSA recall records

Model year 2021 · Mercedes-Benz

2021 Mercedes-Benz Sprinter recalls

NHTSA's recall file lists 18 safety recall campaigns for the 2021 Mercedes-Benz Sprinter. The most recent was reported on December 13, 2024. Campaigns are matched by the model names in NHTSA's records: SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500.

NHTSA data through October 6, 2026 · How these pages are built

Campaigns at a glance

Recall campaigns for the 2021 Mercedes-Benz Sprinter, newest first
NHTSA numberReportedComponent
24V930000December 13, 2024Electrical System › Instrument Cluster/Panel
23V876000December 21, 2023Structure › Critical Fasteners
23V875000December 21, 2023Structure › Critical Fasteners
23V806000December 1, 2023Structure › Body
23V444000June 26, 2023Fuel System, Gasoline › Delivery › Fuel Pump
23V204000March 24, 2023Electrical System › Instrument Cluster/Panel
22V796000October 21, 2022Power Train › Automatic Transmission › Internal › Park Pawl
22V491000July 11, 2022Electrical System › Wiring
22V360000May 20, 2022Communication › Auto Crash Notification
22V281000April 27, 2022Back Over Prevention › Display Function
22V131000March 8, 2022Suspension › Front › Springs › Torsion Bar
22V073000February 9, 2022Equipment › Other › Labels
21V934000December 1, 2021Structure
21V933000December 1, 2021Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, And Fittings
21V779000October 6, 2021Electrical System › Wiring
21V513000July 7, 2021Seat Belts
21V411000June 2, 2021Back Over Prevention › Display Function
21V410000June 2, 2021Air Bags › Passenger Side Frontal › Cushion

Systems involved: Electrical System (7) · Structure (5) · Back Over Prevention (2) · Air Bags (1) · Communication (1) · Equipment (1) · Fuel System, Gasoline (1) · Power Train (1) · Seat Belts (1) · Service Brakes, Hydraulic (1) · Suspension (1)

Recall records

NHTSA 24V930000Manufacturer no. VS3BELKOM

Electrical System › Instrument Cluster/Panel

Report received by NHTSA
December 13, 2024
Owner notification
January 31, 2025
Recall initiated by
Manufacturer
Units potentially affected
697 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

Safety risk

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Source: NHTSA recall 24V930000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 23V876000Manufacturer no. VS3TREWAN

Structure › Critical Fasteners

Report received by NHTSA
December 21, 2023
Owner notification
January 31, 2024
Recall initiated by
Manufacturer
Units potentially affected
387 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Safety risk

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 23V876000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 23V875000Manufacturer no. VS3ROHRAH

Structure › Critical Fasteners

Report received by NHTSA
December 21, 2023
Owner notification
March 4, 2024
Recall initiated by
Manufacturer
Units potentially affected
3,739 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Safety risk

Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

Remedy

Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 23V875000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 23V806000Manufacturer no. VS3LACKHA

Structure › Body

Report received by NHTSA
December 1, 2023
Owner notification
November 4, 2024
Recall initiated by
Manufacturer
Units potentially affected
131 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Safety risk

An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy

Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 23V806000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 23V444000Manufacturer no. 4790205

Fuel System, Gasoline › Delivery › Fuel Pump

Report received by NHTSA
June 26, 2023
Owner notification
November 1, 2023
Recall initiated by
Manufacturer
Units potentially affected
20,500 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

Safety risk

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 23V444000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 23V204000Manufacturer no. VS3KOMBAUS

Electrical System › Instrument Cluster/Panel

Report received by NHTSA
March 24, 2023
Owner notification
May 5, 2023
Recall initiated by
Manufacturer
Units potentially affected
6,857 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Safety risk

A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 23V204000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 22V796000Manufacturer no. 22V2790611,2,3

Power Train › Automatic Transmission › Internal › Park Pawl

Report received by NHTSA
October 21, 2022
Owner notification
February 10, 2023
Recall initiated by
NHTSA Office of Defects Investigation
Units potentially affected
124,305 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

Safety risk

Vehicle rollaway increases the risk of a crash.

Remedy

Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 22V796000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 22V491000Manufacturer no. VS3LE54ELE

Electrical System › Wiring

Report received by NHTSA
July 11, 2022
Owner notification
August 10, 2022
Recall initiated by
Manufacturer
Units potentially affected
2 (whole campaign)
Model names in the NHTSA record
SPRINTER 2500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.

Safety risk

An electrical surge can increase the risk of a fire.

Remedy

Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed August 10, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS3LE54ELE.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 22V491000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 22V360000Manufacturer no. VS2SIMKOM/VS3SIMKOM

Communication › Auto Crash Notification

Report received by NHTSA
May 20, 2022
Owner notification
October 13, 2022
Recall initiated by
Manufacturer
Units potentially affected
19,937 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Components: Communication › Auto Crash Notification; Electrical System › Software

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Safety risk

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 22V360000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 22V281000Manufacturer no. VS3KOMRUE

Back Over Prevention › Display Function

Report received by NHTSA
April 27, 2022
Owner notification
July 20, 2022
Recall initiated by
Manufacturer
Units potentially affected
12,086 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Safety risk

An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 22V281000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 22V131000Manufacturer no. VS3VADREH

Suspension › Front › Springs › Torsion Bar

Report received by NHTSA
March 8, 2022
Owner notification
August 16, 2022
Recall initiated by
Manufacturer
Units potentially affected
2,153 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.

Safety risk

An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.

Remedy

Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 22V131000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 22V073000Manufacturer no. VS3RE58HIN

Equipment › Other › Labels

Report received by NHTSA
February 9, 2022
Owner notification
March 21, 2022
Recall initiated by
Manufacturer
Units potentially affected
2,564 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Safety risk

The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.

Remedy

Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RE58HIN.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 22V073000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 21V934000Manufacturer no. VS3HECKTRI

Structure

Report received by NHTSA
December 1, 2021
Owner notification
February 11, 2022
Recall initiated by
Manufacturer
Units potentially affected
30 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.

Safety risk

Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.

Remedy

Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 21V934000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 21V933000Manufacturer no. VS3BAURAVE

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, And Fittings

Report received by NHTSA
December 1, 2021
Owner notification
March 4, 2022
Recall initiated by
Manufacturer
Units potentially affected
98 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Components: Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, And Fittings; Structure › Body

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.

Safety risk

A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.

Remedy

Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 21V933000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 21V779000Manufacturer no. VS3KABKAN

Electrical System › Wiring

Report received by NHTSA
October 6, 2021
Owner notification
November 2, 2021
Recall initiated by
Manufacturer
Units potentially affected
38 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result in an electrical short-circuit.

Safety risk

An electrical short can increase the risk of a fire.

Remedy

Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KABKAN.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 21V779000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 21V513000Manufacturer no. VS2/VS3 KISIGUR

Seat Belts

Report received by NHTSA
July 7, 2021
Owner notification
December 21, 2021
Recall initiated by
Manufacturer
Units potentially affected
1,514 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Components: Seat Belts; Seat Belts › Front › Retractor; Seat Belts › Rear/Other › Retractor

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Safety risk

An unsecured child restraint system can increase the risk of injury during a crash.

Remedy

Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 21V513000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 21V411000Manufacturer no. VS3UXPOBOX

Back Over Prevention › Display Function

Report received by NHTSA
June 2, 2021
Owner notification
August 17, 2021
Recall initiated by
Manufacturer
Units potentially affected
33,437 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Components: Back Over Prevention › Display Function; Electrical System › Software

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety risk

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 21V411000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

NHTSA 21V410000Manufacturer no. VS3DREHSEL

Air Bags › Passenger Side Frontal › Cushion

Report received by NHTSA
June 2, 2021
Owner notification
August 11, 2021
Recall initiated by
Manufacturer
Units potentially affected
4,078 (whole campaign)
Model names in the NHTSA record
SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500

Components: Air Bags › Passenger Side Frontal › Cushion; Electrical System

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Safety risk

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

Notes in the NHTSA record

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA recall 21V410000, filed by Daimler Vans USA, LLC. View the campaign on NHTSA.gov

Records reproduce NHTSA's published text for each campaign. Last record date for this page: December 13, 2024.